Refund policy

REFUND POLICY

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition that you received it

  • Unused and unworn

  • With original tags attached

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

To start a return, please contact us at:
📧 bk.amzshop@gmail.com

If your return request is approved, we will provide you with:

  • Return instructions

  • A return shipping label (if applicable)

Items sent back to us without first requesting a return will not be accepted.

Return Address

Approved returns must be sent to the following address:

CleanHauss
15 Kariba Street
Powerville
Vereeniging
1903
Gauteng
South Africa

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized items

  • Personal care or beauty products

  • Hazardous materials, flammable liquids, or gases

Sale items and gift cards are non-returnable.

If you are unsure whether your item qualifies for return, please contact us before purchasing.

Exchanges

The fastest way to get the item you want is to:

  1. Return the original item (subject to approval), and

  2. Place a new order once your return is accepted

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.

Returned items must:

  • Be unused and unworn

  • Have original tags attached

  • Be in original packaging

  • Include proof of purchase

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved.

If approved:

  • Your refund will be issued to your original payment method

  • Refunds are processed within 10 business days

Please note:

  • Your bank or credit card provider may take additional time to post the refund

If more than 15 business days have passed since your refund was approved, please contact us at:
📧 bk.amzshop@gmail.com

Contact Us

For any questions regarding returns or refunds, please contact:
📧 bk.amzshop@gmail.com